Shipping Policy

Thank you for shopping with Bear & Panda! We want to make receiving Bubu & Dudu as simple as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days.

Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing on the next available business day.

During holidays, sales, or periods of high demand, processing may take slightly longer.

Delivery Time

Due to high demand, please allow approximately:

✈ 2–4 Weeks for Delivery

Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, holidays, weather, or other circumstances outside our control.

Processing time and delivery time are separate.

Worldwide Shipping

Bear & Panda ships worldwide where shipping service is available.

Shipping availability may vary by destination.

Order Tracking

Once your order has shipped and tracking information becomes available, you'll receive a shipping confirmation with your tracking details.

Please allow a few days for tracking information to update after your order ships.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your:

• Name
• Street address
• Apartment or unit number
• City
• State/province
• Postal code
• Country

If you notice an error after ordering, contact us at bearandpanda321@gmail.com as soon as possible.

Order changes must be requested within our 12-hour cancellation/change window. Once fulfillment has begun, we cannot guarantee that an address can be changed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

When applicable, these charges are determined by local authorities and are the customer's responsibility unless otherwise stated at checkout.

Bear & Panda does not control customs charges or customs-processing times.

Delayed Orders

Occasional shipping delays may occur due to carriers, customs, holidays, weather, or other circumstances outside our control.

If your order hasn't arrived after the expected delivery period, contact us at:

bearandpanda321@gmail.com

Please include your order number so we can review your shipment.

Lost Packages

If your package is confirmed lost, please contact us so we can investigate the shipment and determine the appropriate resolution.

Questions?

For shipping or order-related questions:

Bear & Panda Customer Care
bearandpanda321@gmail.com

Quick Shipping Overview

📦 Processing: 1–3 Business Days
✈ Delivery: 2–4 Weeks
🌎 Shipping: Worldwide
📧 Support: bearandpanda321@gmail.com