CONTACT US
Contact Us
We’re Here to Help ♡
Have a question about your Bear & Panda order, shipping, returns, or anything else?
Our customer care team is happy to help.
Email Us
For the fastest assistance with an existing order, please include your order number in your message.
Customer Support
We can help with:
- Order questions
- Shipping & tracking
- Changes or cancellations
- Returns & refunds
- Damaged or incorrect items
- Product questions
- General inquiries
Need to Change or Cancel an Order?
Please contact us within 12 hours of placing your order.
Because orders are processed quickly, changes or cancellations requested after the 12-hour window cannot be guaranteed.
Having an Issue With Your Order?
If your item arrived damaged, defective, incorrect, or incomplete, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the packaging, when applicable
This helps us review your request as quickly as possible.
Returns
Bear & Panda offers a 30-day return policy.
If you'd like to request a return, email bearandpanda321@gmail.com within 30 days of receiving your order.
Please contact us before returning your product so we can provide the appropriate return instructions.
Before Contacting Us
You may find the answer you're looking for on our FAQ page, including information about:
Shipping • Tracking • Returns • Refunds • Cancellations • Customs