Return & Refund Policy

All Sales Are Final

All purchases made through Bear & Panda are final sale.

We do not accept returns, exchanges, or refunds for change of mind, personal preference, ordering the wrong item, or no longer wanting the product after purchase.

Please carefully review your order, shipping information, and selected product options before completing your purchase.

Order Changes & Cancellations

You may request to change or cancel your order within 12 hours of placing it.

Contact us at:

bearandpanda321@gmail.com

Please include your order number and the requested change.

After the 12-hour cancellation period, we cannot guarantee that an order can be changed or canceled because it may have already entered processing or fulfillment.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at bearandpanda321@gmail.com as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when applicable

We will review your claim and determine the appropriate resolution, which may include a replacement or refund when applicable.

Please keep the product and its original packaging while your claim is being reviewed.

Lost Packages

If your order has not arrived within the expected delivery window of 2–4 weeks after shipment, please contact us at bearandpanda321@gmail.com with your order number.

We'll review the available tracking information and investigate the shipment.

If a package is confirmed lost, we'll work with you to determine the appropriate resolution, which may include a replacement or refund where applicable.

Shipping Delays

Estimated delivery is 2–4 weeks after shipment.

Carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control may occasionally result in longer delivery times.

A shipment arriving later than its estimated delivery date does not automatically qualify for a refund.

Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when placing an order.

Bear & Panda is not responsible for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer, subject to applicable consumer law.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies you may have under applicable consumer-protection laws.

Questions?

For questions regarding your order or this policy, contact:

Bear & Panda Customer Care
bearandpanda321@gmail.com